3rcom Privacy Policy

This Privacy Policy ("Policy") describes how 3rcom ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal data in connection with the operation of the 3rcom online casino and sports betting platform accessible at 3rcom.org and all associated interfaces.

By registering an account on 3rcom, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy is incorporated by reference into the 3rcom Terms & Conditions. Where there is any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

3rcom is committed to handling your personal data responsibly and transparently. We collect only the data we genuinely need, use it only for the purposes we have stated, and apply strong technical and organisational safeguards to protect it.

We collect personal data in the following categories:

We do not intentionally collect special category data (such as racial origin, political opinions, health data, or biometric data beyond what is strictly necessary for identity verification) unless required by applicable law or specifically requested for responsible gaming purposes.

3rcom uses personal data collected from players for the following purposes:

• Account administration — creating, maintaining, and securing your 3rcom account;
• Identity and age verification — confirming you are who you say you are and that you are at least 18 years of age, as required by our responsible gaming obligations;
• Payment processing — facilitating deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT, and Skrill;
• Fraud and security monitoring — detecting and preventing unauthorised account access, money laundering, and other prohibited activities;
• Regulatory compliance — meeting our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations;
• Platform improvement — analysing usage patterns to improve the 3rcom product, fix bugs, and develop new features;
• Customer support — responding to your queries, complaints, and requests efficiently and accurately;
• Marketing communications — sending promotional offers, bonus notifications, and platform updates to registered players who have not opted out. You may unsubscribe from marketing communications at any time via your account settings or by contacting support;
• Responsible gaming — monitoring for indicators of problem gambling and proactively offering support tools where appropriate.

3rcom processes your personal data on the following legal bases, as applicable:

• Contractual necessity — processing required to fulfil the contract between you and 3rcom (i.e., providing the gaming platform and processing transactions);
• Legal obligation — processing required to comply with AML, KYC, responsible gaming, and other applicable legal and regulatory requirements;
• Legitimate interests — processing carried out for 3rcom's legitimate interests in fraud prevention, platform security, and business analytics, provided those interests are not overridden by your fundamental rights;
• Consent — for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time.

3rcom does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors and financial institutions — we share transaction data with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, and crypto payment processors solely for the purpose of processing your deposits and withdrawals;
• Identity verification providers — KYC and age verification data is shared with certified identity verification service providers who are contractually bound to process data only for the purpose of identity confirmation;
• Game software providers — limited technical data (such as session tokens and bet data) is shared with game studios including Evolution, Pragmatic Play, and others to operate the games you play;
• Analytics and fraud detection providers — anonymised or pseudonymised usage data may be shared with analytics and security service providers to maintain platform integrity;
• Regulatory and law enforcement authorities — we will disclose personal data to competent authorities when required to do so by applicable law, court order, or regulatory direction;
• Responsible gaming organisations — in the event of a confirmed self-exclusion, limited data may be shared with cross-platform exclusion registers as required by applicable responsible gaming frameworks.

All third-party service providers engaged by 3rcom are subject to data processing agreements that contractually restrict their use of your data to the stated purpose only.

3rcom uses cookies and similar tracking technologies to operate the platform and improve your experience. The types of cookies we use include:

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without preventing you from using the platform.
• Functional cookies — used to remember your preferences, language settings, and game lobby configurations between sessions.
• Analytics cookies — used to collect anonymised data about how players navigate and use the 3rcom platform, allowing us to identify and fix usability issues.
• Marketing cookies — used to deliver relevant promotional content and to measure the effectiveness of 3rcom marketing campaigns. These are applied only with your consent.

You may manage your cookie preferences via your browser settings at any time. Disabling non-essential cookies will not affect your ability to access your account or place bets, but may limit certain personalisation features.

3rcom retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, as required by AML and KYC regulatory obligations;
• Transaction data — retained for a minimum of five (5) years following the transaction date;
• Support communications — retained for three (3) years following the close of the relevant support interaction;
• Technical and usage logs — retained for up to twelve (12) months for security and fraud detection purposes;
• Marketing consent records — retained for as long as the consent remains valid, plus an additional period sufficient to demonstrate compliance.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 3rcom's internal data disposal procedures.

3rcom applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS/SSL encryption on all data in transit between your device and 3rcom servers;
• Encryption of sensitive data fields at rest within 3rcom databases;
• Multi-factor authentication options for player accounts and mandatory MFA for all internal administrative access;
• Regular third-party penetration testing and vulnerability assessments;
• Strict role-based access controls limiting staff access to personal data to the minimum necessary for their job function;
• Incident response procedures with defined timelines for breach notification in accordance with applicable regulatory requirements.

While 3rcom implements robust security measures, no system is completely invulnerable. In the unlikely event of a data breach that poses a risk to your rights, 3rcom will notify affected players and relevant regulatory authorities in accordance with applicable law.

Subject to applicable law and certain regulatory exceptions (such as AML data retention obligations), you have the following rights regarding your personal data held by 3rcom:

• Right of access — you may request a copy of the personal data 3rcom holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to retention obligations imposed by applicable law;
• Right to restrict processing — you may request that 3rcom limit the processing of your data in certain circumstances;
• Right to data portability — you may request that your data be provided in a structured, machine-readable format where technically feasible;
• Right to object — you may object to the processing of your data on the basis of legitimate interests, and you may always opt out of marketing communications;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 3rcom support via live chat or email at [email protected]. We will respond to valid requests within 30 days. We may require identity verification before processing any data access or deletion request.

The 3rcom platform is strictly intended for individuals aged 18 and above. 3rcom does not knowingly collect, process, or retain personal data relating to individuals under the age of 18. If we discover or are notified that a minor has registered an account, we will immediately close the account, delete all associated personal data (to the extent not required for regulatory retention), and void any transactions.

If you believe that a minor has gained access to the 3rcom platform, please notify us immediately via 24/7 support so that we may take prompt action. We strongly encourage parents and guardians in Pakistan to use parental control software to restrict minors' access to online gaming platforms.

3rcom may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, we will notify registered players via email to their registered address or via an in-platform notification, and the updated Policy will be published with a revised "Last Updated" date at the top of this page.

Continued use of the 3rcom platform following notification of a material policy change constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how 3rcom protects your personal data.

For any privacy-related query, data subject rights request, or complaint regarding 3rcom's handling of your personal data, please contact us via the following channels:

• Live Chat: Available 24/7 within your 3rcom account dashboard — fastest response channel.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line.

3rcom acknowledges privacy requests within 5 business days and aims to resolve them fully within 30 days. If you are unsatisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.